Thank you for your kind support. Your purchase inspires us to continuously improve the shop.

I'll be shipping up your goodies all lovely and safe within a 6-8 week time frame unless stated otherwise.
If you have any further questions, don't be afraid to ask away!

- If you have questions/problems with your order please contact me VIA EMAIL.

madelineharrisstudio@gmail.com

If you placed an order please reply to the email receipt you receive when you purchase, makes it easier for the both of us - if you cannot find it please check your spam!

-If buying items as a birthday present/gift please purchase 4-6 weeks before the date you want/need it if you in Australia, and 5-8 weeks for all international orders. Shipping times can vary greatly so it is better to order in advance as I cannot control whether items get stuck in customs/sort facilities.

Refunds:

- Please note that if any damages have been caused during shipping please contact me straight away with photos
and you have the decision to get

1. A total Refund (without shipping costs) if you post the item back.

2. Replacement with another similar item or of similar value, again the broken item shipped back to us. 

- No refunds on sale items or custom made works, please be sure before purchasing. 

- Please be sure of your payment method. Refunds cannot be given if you choose the wrong payment method at the checkout. And payments will only be made to the same account you purchased with.

 Please note - Everything I make is handmade and one of a kind and no two things are ever the same. There are imperfections and finger marks on all pieces because of this, i will not issues refunds for handmade imperfections. 

Refunds can be done, before shipment, but will incur a  $10 cancellation fee and must be done within 48 hours of purchasing (excludes sale items). Nothing can be refunded after 48 hours as i have likely already investing in making for you!

Shipment:

It is needed to note that if your parcel becomes lost within the mailing system, it is out of my hands, persons within Australia you will get a tracking code, and it is up to you to follow through with the postal system to track your package if it becomes lost. I have no more power over the whereabouts of your package then you do unfortunately. All packages are connected to me and are sometimes sent back to my address if gone walkabout. 

-Please allow 2-8 weeks for orders to arrive once shipped. Every country has different arrival times. Express shipping is available but at an extra cost to you and varies in price depending on your location. If you would like to purchase express, leave a comment in customer notes at the checkout and ill get back to you.  

i hope this answered your questions, if not please contact us. 

Kindest regards
US x