FREQUENTLY ASKED QUESTIONS
How long will my order take?
All made-to-order pieces will take 4-8 weeks to handcraft. Please allow ready to ship items 7 days for tracking information.
Will my piece look like the pictures?
All our pieces are hand made, therefore each piece will have its own textures, making no two the same. Variations will occur.
What payment methods do you have?
We offer payments via mastercard, visa, paypal, shoppay, afterpay and zippay will be coming soon!
Do I have to pay import and duty charges?
International Import & duty charges are not included in your purchase, and are the responsibility of the customer. For further information around expected duty and taxes when importing to your country, please visit your relevant customs website.
Can I wear it in water?
Silver works: yes, but we recommend for the longevity of the work to be removed, especially when cleaning or showering.
Bead work: hard no, the stainless steel tigers tail wire we use will rust with constant water exposure and will discolour your necklace and eventually break. - we use tigers tail wire as it is super strong!
check out the jewellery care page for more info
I can't find my tracking info, help?
All tracking information is provided once the item has been fulfilled - please check your spam and if you can't find it please message us!
My order has gone missing - what do i do?
It is needed to note that if your parcel becomes lost within the mailing system, it is out of my hands, persons within Australia you will get a tracking code, and it is up to you to follow through with the postal system to track your package if it becomes lost. Please contact me if you need any further detailing on your package and i can see what i have but I have no more power over the whereabouts of your package then you do unfortunately. All packages are connected to me and are sometimes sent back to my address if gone walkabout or i am contacted - if this happens i will let you know!
Will my babies be able to break your pieces easily?
In all honesty i do make my designs to be DURABLE i personally am a 'put on and never take off' kind of adornment wearer - All my designs are personally kid tested and i have chosen sturdy chains etc for yanking durability etc. If this is you too, i can say that my designs are made with this in consideration - but all our designs are considered as fine jewellery and artistic adornments, please treat them with high regard and fragility. - i will not offer refunds for breakages from rough play.